Hangzhou Roll Forming Technology Co.,Ltd
Hangzhou Roll Forming Technology Co.,Ltd
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FAQ

What Should I Do if I Just Start a New Business?

Contact us immediately, we provide free consultant pre-sales service. We can provide you: new-plant construction guidance, designing and manufacturing non-standard equipment, professional technical training and guidance on site.


Do You Only Manufacture Standard Machines?

No, we not only design and manufacture standard machines, but also design and manufacture machines according to customers’ specifications, using top brand components. In fact, most of the machines we build are non-standard. What’s more, some popular profiles rolling machine are in stock.

What Should I Provide if I Want to Customized Machines?

We need:

1) profile drawings which specified all dimensions, angles and tolerances

2) material, thickness, tensile strength and yield strength

3) operating voltage and frequency

4) other special requirements

What is the Warranty?

 We provide 12 - 20 months free warranty, and free technical support for the whole life of any machine.


What's Your Payment Terms and Delivery Time?

30% as the down payment by T/T in advance, 70% as the balance payment by T/T after customer has inspected the machine well and before delivery. Of course, customer’s payment terms are acceptable. After we get down payment, we will arrange manufacture machines. It takes about 45 days for cold roll forming machines, and 100 – 200 days for tube/pipe mill.


What Service Can You Provide Before Order?

About the pre-sale service. We provide you professional answers of all your questions on our machines, such as technical parameter, price, payment terms, etc. If you want visit our factory and check the machines, we also can send you invitation letter and give you our warmest welcome.


How to Visit Your Company?

Our company is located in the east coast of China, Zhejiang economic, cultural and political center - Hangzhou. The company is only 10 kilometers away from Hangzhou International Airport. We can also pick you up at Shanghai International Airport. It’s about 2 hours drive to Shanghai. The transportation is very convenient.


Do You Have After-sales Support?

Yes, we are happy to provide advice and we also have skilled technicians available across the world. You can always get professional solution by phone and/or e-mail within 3 hours from our before & after service team.


What Will You Do if the Machine is Broken?

We provide 12 - 20 months free warranty and free technical support for the whole life of any machine.

We are happy to give advice and we also have skilled technicians available to maintain the machine if needed. If the broken parts can't be repaired, we can send the new parts replace the broken parts freely, but customers need to pay the express cost by yourself.

If it is beyond the warranty period, we can also supply the technical support for the whole life of the equipment. The customer just needs to bear the cost including: visa, round trip ticket and suitable accommodation, also customer needs to pay some commission. 


Can You Be Responsible for Transport?

Yes, we can. We have rich experience in transporting. We can provide machines with FOB, CFR, CIF, Door to Door and so on. Please kindly tell the destination port or address for competitive ocean freight.


Do You Provide Installing and Debugging Overseas?

For cold roll forming machines, overseas machine installing and worker training services are optional. For tube/pipe mill, slitting line, etc., we provide installing, debugging and training services for free.


Can You Finish the Machine During the Delivery Time?

We will finish the machine in time according to determined lead time. What’s more, some popular profiles rolling machine are in stock.


How Does Your Factory Do to Control Quality?

Good quality is for long-term business cooperation. There is no tolerance regarding quality control in our factory. Quality control complies with ISO 9001 and CE certification. Every machine has to past testing running before it's packed for shipment.


How to Ensure That the Machine Has Been Manufactured Ready Before Shipment?

 We will record the testing photos and videoed for your reference. For special product design and develop, you are welcome to bring a piece of testing material and test on our machines on-site.


Can You Provide Some Spare Parts?

 Yes, of course. The quick-wear parts are sent to you together with the machine.


What Are the Main Key Points for Selecting Right Machines?

Whole structure, Roller Shaft, Roller Material, Motor & Pump, Transmission System, Working Speed and Control system. The choice of every part affects the quality and efficiency of the machine, as well as the price.


Any Other Service?

We can:

Provide the technical design and solutions;

New plant construction guidance;

Professional technical training and guidance on site;

Supply accessories at any time;

Tele-technical consulting and services;

Other special technical service according to customer’s requirements.


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Hangzhou Roll Forming Technology Co., Ltd - China, founded in 2003, is a professional manufacturer of high-end, non-standard construction machinery and equipment.